Privacy Notice

PRIVACY POLICY

Last updated: 2 May 2024

Time Out Market (“we”, “us”, “our”) respects your concerns about privacy. This Privacy Policy applies to personal data we collect on www.timeoutmarket.com/porto (the “Site”), and describes the types of personal data we obtain, how we use the personal data, and with whom we share it.

We also describe the rights you may have and how you can contact us about our privacy practices. 1. Data Controller

Time Out Market Porto, Lda., a company incorporated in Portugal under the number 513908439, with registered office located at Rua Dom Luís I, Nº 19, 2º 1200-149 Lisboa, is the Data Controller responsible for processing your personal information, collected through the Site.

2. How We Obtain Information About You

We may collect personal data that you choose to provide to us through the Site, including, but not limited to, your first and last name, physical address, e-mail address, or telephone number, such as when you:

  • Fill out a form;
  • Sign-up to receive direct marketing communications;
  • Make purchases;
  • Sign-up to a feature that we offer on the Site and you provide your personal data in connection with that feature;
  • Attend an event that we or one of our business partners has organised;
  • Communicate with us (for example, on a social media platform or by sending us an email);
  • Vote in Time Out Market awards, enter a competition, respond to a survey;
  • Connect to the customer wifi inside Time Out Market.

When you visit our Site, we also may collect certain information by automated means using technologies such as cookies, non-cookie-based tokens, web server logs, tracking pixels, and web beacons.

Cookies are files that websites send to your computer or other Internet-connected device to identify your browser uniquely or to store information or settings in your browser. Your browser may tell you when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies, you may not be able to use all of the features of our Site and may not be able to purchase products that use a “shopping cart.”

To learn more about the cookies that Time Out Market uses on this Site, as well as to control your cookie settings on this Site, please read our Cookie Policy.

Non-cookie-based tokens are encoded URL-based identifiers that track e-mail click-thru activity or time-sensitive password reset keys and will work in scenarios where cookies are disabled or a session has not been initiated.

Where permitted by law, we may acquire personal data about you from third parties. This may include personal data shared between Time Out Market affiliates and business partners, publicly-available profile information (such as your preferences and interests) on third party social media sites (such as Facebook), and marketing lists acquired from third party marketing agencies. We may also collect personal data in other contexts that we will notify you of at the time.

3. Legal basis for processing the personal data

Personal data that you provide directly to us will be apparent from the context in which you provide it, for example:

  • If you register on the Site, to create a User Account, you will generally provide your full name, email address, city preferences, email subscription and communication preferences. Our legal basis for processing your personal data in this way is that processing is necessary for the performance of a contract to which you are a party;
  • If you sign up to receive electronic marketing communications from us, you will generally provide your name, email address, country of residence, nationality and other contact information, and your product preferences. Our legal basis for processing your personal data in this way is your consent to such processing for this purpose which shall be requested when you sign-up to such newsletters;
  • If you make any purchase(s) for example purchase of an Offer, or tickets for Time Out Market events, you will generally provide your full name, email address, country of residence, nationality, telephone number, postal and billing address and payment details. Payments are processed by our various payment providers whom you will supply your payment details directly. We will not store your payment card information. Our legal basis for processing your personal data in this way is that processing is necessary for the performance of a contract to which you are a party;
  • If you sign up to a feature on our Site, you will generally provide your name and contact information and any other information necessary to access the feature. Our legal basis for processing your personal data in this way is your consent to such processing which shall be requested as part of your compliance with the terms and conditions applicable to the feature;
  • If you choose to vote in Time Out Market awards, enter a competition, or fill out a survey, you will generally provide your name, and email address. Our legal basis for processing your personal data in this way is your consent to such processing which shall be requested as part of your compliance with the terms and conditions applicable to such awards, competition, or survey;
  • If you wish to connect to the customer wifi inside Time Out Market, you will generally provide your name and email Our legal basis for processing your personal data in this way is your consent to such processing which shall be requested as part of your compliance with the terms and conditions applicable to the use of the wifi.

Each form on our Site varies in the information required and collected. In most cases, an asterisk (*) indicates the required information on a form. You may choose to provide additional information within fields that are not required. If you no longer wish to receive direct marketing communications from us, please click the unsubscribe link included in the footer of every email we send or, alternatively, email us at [email protected].

4. Information That We Collect Automatically

Our web servers may log information such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located.

The web server logs may also record information such as the address of the web page that referred you to our Site and the IP address of the device you use to connect to the Internet. They may also log information about your interaction with the Site, such as which pages you visit.

To control which web servers collect information by automated means, we may place tags called “web beacons” — small files that link web pages to particular web servers and their cookies. We may also collect information from your browser, such as your browsing history, and use it in conjunction with data gathered from forms and e-mails to help us understand and respond to your needs.

Where the information gathered is completely anonymised, the information will not constitute personal data. Where your personal data is not in an anonymous form, our legal basis for processing your personal data in this way, is that it is in our legitimate interest to continually evaluate that personal data in operating and improving our business (and to ensure that the products and services we provide are relevant to the market) that is not overridden by your interests, rights and freedoms to protect personal data about you.

5. Social Media Widgets

The Site includes social media functions, such as Google and Facebook widgets. These widgets may collect information about which pages you visit on the Site and the IP address of the device you use to connect to the Internet. The widgets may also set a cookie to ensure the features are functioning properly. Social media functions and widgets are hosted either by a third party or directly on the Site. Your interactions with the social media functions and widgets located on the Site are governed by the privacy policies of the companies that provide them. If you use any of the social media functions or widgets on our Site, we strongly suggest you review the privacy policies of the companies that provide those functions and features.

6. Information That We Obtain From Third Parties

Information that we collect from third parties will generally consist of publicly-available profile information (such as your preferences and interests), for example from public social media posts.

7. How We Use Information That We Obtain

We may use personal data that you provide to us to respond to your inquiry, for example, to contact you about your request, ask a question, provide announcements about products and future events, conduct surveys, and contact you for other reasons related to offering and improving our services.

We use the personal data for these purposes because we have a legitimate business interest in providing services to our customers and other interested individuals that is not overridden by your interests, rights and freedoms to protect personal data about you.

If you make a purchase on our Site, we also collect personal data because it is necessary for us to enter into a contract with you.

In addition to the uses discussed above, we may also use the personal data you provide on our Site to:

  • Operate, evaluate, and improve our business;
  • Develop new products and services;
  • Perform market research;
  • Advertise and market our products and services;
  • Determine the effectiveness of our advertising and marketing;
  • Analyse our products, services, and websites;
  • Perform statistical analysis;
  • Administer the Site;
  • Segment and personalise the marketing communication that you have viewed on the Site.

We use the personal data for the purposes described above because we have a legitimate interest in operating and improving our business that is not overridden by your interests, rights and freedoms to protect personal data about you.

We may also use the information to protect against and prevent fraud, claims, and other liabilities and to comply with or enforce applicable legal requirements, industry standards, and our policies and terms. We use personal data for these purposes when it is necessary to protect, exercise or defend our legal rights, or when we are required to do so by law that applies to us.

8. Other Uses of Information

In addition to the uses described above, we may use personal data that you provide to us or that we collect for other purposes. Where that is the case, we will provide you with an additional privacy notice that describes the purposes for which we will use the personal data and our legal basis for doing so.

9. Information We Share

We do not disclose personal data that you provide to us or that we collect on our Site, except as described here. We may share personal data you provide to us or that we collect on the Site with:

  • Other companies in the Time Out group;
  • Our business partners;
  • A named third party, for example in relation to a competition you have entered, and only where you have given consent;
  • Service providers that perform services on our behalf.

We may share personal data with service providers that perform services on our behalf, such as payment service providers, analytics providers, hosting providers and advisers. All service providers have entered into legally binding agreements requiring them to use or disclose personal data only as necessary to perform services on our behalf or comply with applicable legal requirements.

In addition, we may disclose personal data about you:

  1. If we are required or permitted to do so by law or legal process, for example due to a court order or a request from a law enforcement agency;
  2. When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss;
  3. In connection with an investigation of suspected or actual fraudulent or other illegal activity;
  4. In the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation).

10. Data Transfers

We may transfer the personal data that we collect about you to recipients in countries other than the country in which the personal data originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the personal data.

When we transfer your personal data to recipients in other countries (such as the U.S.), we will protect that personal data as described in this Policy. If you are located in the European Economic Area (“EEA”) or Switzerland, we will comply with applicable legal requirements providing adequate protection for the transfer of personal data to recipients in countries outside of the EEA and Switzerland. In all such cases, we will only transfer your personal data if:

  • The country to which the personal data will be transferred has been granted a European Commission adequacy decision;
  • The recipient of the personal data is located in the U.S. and has certified to the EU-US Data Privacy Framework; or
  • We have put in place appropriate safeguards in respect of the transfer, for example the EU Standard Contractual Clauses approved by the European Commission.

You may request a copy of the safeguards that we have put in place in respect of transfers of personal data by contacting us as described in the “How To Contact Us” section below.

11. How Long We Keep Information

The time period for which we keep personal data depends on the purpose for which we collected it. In all cases we keep it for as long as necessary to fulfil the purposes for which we collected it. We will then delete the personal data, unless we are legally required to retain it or if we need to retain it in order to comply with our legal obligations (for example, for tax and accounting purposes).

Subject to any applicable legal requirements, we typically retain personal data as follows:

  • Personal data you provide to us when you make a purchase through our Site – we keep this personal data in order to process and deliver your purchase, and then we store it securely for seven years.
  • Personal data you provide when you sign-up to receive direct marketing communications – we keep most of this personal data for the duration of our relationship with you until you opt-out or until we do not have any contact with you for two years.
  • Personal data collected for analytics purposes – we keep this personal data for a short period of time necessary for us to carry out the analytics. We anonymise personal data used for analytics, immediately.
  • Website logs – we keep Site audit logs, which may contain your personal data, for several months.

12. Your Rights and Choices

If you are located in the European Economic Area (“EEA”) or Switzerland, you may have the following rights in relation to personal data that we hold about you:

  • To request confirmation of whether we process personal data relating to you, and if so, to request a copy of that personal data;
  • To request that we rectify or update your personal data that is inaccurate, incomplete or outdated.
  • To request that we erase your personal data in certain circumstances, such as where we collected personal data on the basis of your consent and you withdraw your consent;
  • To request that we restrict the use of your personal data in certain circumstances, such as while we consider another request that you have submitted, for example a request that we update your personal data;
  • Where you have given us consent to process your personal data, to withdraw your consent; and
  • To request that we provide a copy of your personal data to you in a structured, commonly used and machine readable format in certain circumstances.

You may contact us by e-mail or as described in the “How to Contact Us” section below to exercise your rights described above. You also have the right to lodge a complaint with the data protection supervisory authority in your country. In Portugal, the supervisory authority responsible for the protection of personal data is Comissão Nacional de Proteção de Dados (CNPD – www.cnpd.pt).

13. Updates to Our Online Privacy Policy

We may update this Policy periodically and without prior notice to you to reflect changes in our personal data practices or relevant laws. We will post the updated version and indicate at the top of this Policy when it was most recently updated.

14. How to Contact Us

If you are located in the European Economic Area (“EEA”) or Switzerland, by sending an email to [email protected], or to our European Data Protection Officer, by sending an email to [email protected].